POLICY

Exchange & Return Policy

Last Updated: October 2026
01 —

Opened Perfumes Are Final Sale

Once a perfume bottle has been opened, it cannot be returned or exchanged under any circumstances. This applies to all fragrances in our collection, regardless of the reason.

We take hygiene and product integrity seriously — an opened bottle cannot be resold, and we are unable to accept it back once it has been used or the seal has been broken.

02 —

Verify Your Order at the Door

We strongly recommend that you inspect and verify your order in the presence of the delivery driver before they leave.

How to verify authenticity:
  • Every Ahmed Al Arab product comes with a QR code
  • Scan the QR code using your phone’s camera while the driver is present
  • The QR code will confirm whether the product is genuine and authenticated
  • If the scan shows any issue, raise it immediately with the driver — do not accept the order
Once the driver has left and the order is accepted, no return or exchange requests will be entertained, regardless of the concern raised.
03 —

Cancellation at the Door

If a customer places an order and then cancels or refuses delivery at the time of drop-off, the full delivery charge will be payable by the customer.

This covers the cost of dispatch and the driver’s time. The delivery fee will be collected before or at the time of cancellation.

04 —

Damaged or Incorrect Items

If you receive a damaged, leaking, or incorrect item, this must be reported at the time of delivery and before the driver leaves. We will arrange a replacement or resolution promptly.

Claims raised after the driver’s departure will not be accepted.

Contact Us

For any queries regarding your order, please reach out before accepting delivery.

Ahmed Al Arab

Kingdom of Bahrain

Email: info@ahmed-al-arab.com

WhatsApp: Available via our website